Medical Receptionist Course
Description:
Today, all staff in a medical practice work together as a highly trained team and a skilled receptionist is a vital part. As a receptionist, your duties include making appointments, welcoming new patients, maintaining records and stocking up on supplies. Whether you operate from a private practice or clinic, medical professionals need a receptionist with specialised training. This course is designed to advance the overall skills of the frontline staff, the receptionist, who wish to improve their proficiency levels and career prospects in the unique medical field.
Learning Outcomes
- Reception Duties and Practice Diary
- Telephone Etiquette and Customer Service
- Dress Code
- Patient Records
- POPI and Consent
- Basic Conditions of Employment
Curriculum:
Reception and Front Desk Duties
Collecting Patient Information
Practice Diary
Open Hours and Cancellations
The Basics
Footwear
Other items to avoid
What is a Patient Record
What is POPI and PAIA
Failure to Comply
Consent