The Professional Medical Receptionist Course

The image of your medical practice and the effectiveness of its management can be profoundly enhanced by highly efficient medical receptionists.

This course is designed to advance the overall skills of those who wish to improve their proficiency levels and career prospects in the unique medical field.

 

COURSE OUTLINES

  • Customer Service
  • Communication
  • Listening Skills
  • Voicemail Etiquette
  • Handling Rude and Impatient Callers
  • Factors to consider when Dealing with Difficult Patients
  • How to Start and End your Day
  • Admin Duties
  • Patient Records
  • The Protection of Personal Information (POPI) Act
  • The Basic Conditions of Employment and your Medical Practice

Course Cost: R1850 (excluding VAT)
Course Duration: One Day | 9:30am - 3pm

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