Ultimate Medical Administration Course


The efficiency of your administration staff and the selection of software and hardware employed in your practice will determine your success in collecting the professional fees you have earned as a practitioner. To achieve this Dalmor has developed the Ultimate Advanced Medical Admin Course incorporating receptionist training, practice management and debt collection to increase productivity and service levels.



  • How to Run your Medical Practice
  • Reception and General Administration Duties
  • Maintaining a Diary
  • Customer Service
  • Assertiveness
  • Workmen Compensation Fund
  • Road Accident Fund
  • All About HIV
  • Patient Records
  • The Basic Conditions of Employment and your Medical Aid
  • Financial Administration
  • Billing Administration
  • Prescribed Minimum Benefits (PMB's) & Guidance for Medical Aid
  • Payments
  • Credit Policies and the Role of the Accounts Department in a Medical Practice
  • Planning an Effective Debt Recovery Programme
  • How to Avoid Bad Debts
  • Pre-Legal Collections
  • Collecting Bad Debt
  • Debtor's Defences
  • Debt Review, Admin Orders and Credit Bureau Listings
  • The Legal and Ethical Aspects of Collecting Debt
  • When to Outsource your Collections

Course Cost: R3000 (excluding VAT)
Course Duration: 2 Days | 9:30am - 3:30pm