A comprehensive guide to running a successful healthcare practice. It covers essential areas such as reception duties, diary management, stock control, and customer service to ensure smooth daily operations. Participants will learn effective communication and listening skills, including telephone and email etiquette, as well as the proper handling of patient records in compliance with POPI and PAIA regulations.
• Reception Duties and General Administration
• Customer Service and Communication Skills
• Patient Notes and Records
• Basic Conditions of Employment
• Financial Administration
• Billing Administration
• Payments and Queries
• Month-End Procedures