Equips participants with the essential skills and knowledge required to manage and streamline the operations of a medical practice effectively. From handling patient records and ensuring legal compliance to managing finances, appointments, and customer service, this course covers all critical aspects of administration. By mastering these competencies, administrators can enhance patient satisfaction, improve workflow efficiency, and support the profitability and sustainability of the practice, ultimately contributing to better healthcare delivery.
• The Roles and Responsibilities of the Receptionist
• Customer Service and Communications
• Listening Skills
• Dealing with Difficult Patients in a Practice
• Medical Office Administration
• Patient Notes and Records
• Medical Terminology
• Billing Administration
• Payments
• Financial Administration
• Age Analysis and Month-End
• Legal and Professional Responsibilities
• Basic Conditions of Employment
• How to Avoid Bad Debt
• Collecting Debt
• Pre-Legal Collections
• Dealing with Difficult Debtors
• Debtors Defences
• The Litigation Process
• Debt Review, Admin Orders and Credit Bureau Listings